Customer Satisfaction Is Our Goal

Response from the owner: Hey Steven! 🌟 Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are glad to hear that you had a positive experience with Anderson Lock and Safe. If you ever need our services again in the future, don't hesitate to reach out. Take care! - Michael

Response from the owner: Hey Brittany! 🌟Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with Anderson Lock and Safe. If you ever need our services again in the future, please don't hesitate to reach out!Take care! Michael

Response from the owner: Hey Daniel,Thank you so much for the 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with Anderson Lock and Safe. If you ever need our services again, please don't hesitate to reach out. Take care!-Michael

Response from the owner: Hey JT, thank you so much for the 5-star rating! We truly appreciate your support and are glad to hear that you had a positive experience with Anderson Lock and Safe. If you ever need our services again, don't hesitate to reach out. Thanks again! - Michael

Response from the owner: Hey Ricardo, thank you so much for taking the time to leave us a glowing review! We're thrilled to hear that we were able to provide you with a quick response on short notice. Your feedback means a lot to us and we truly appreciate your support. If you ever need anything else, please don't hesitate to reach out. Thanks again and have a great day! - Michael

Response from the owner: Hey Casper! 🌟Thank you so much for taking the time to share your experience with Anderson Lock and Safe! We're thrilled to hear that Mike went above and beyond to provide you with prompt and efficient service, even in a challenging late-night situation at the airport garage. It's great to know that you were pleased with the outcome and that you would recommend us. Your kind words truly mean a lot to us, and we appreciate your support. If you ever need assistance in the future, don't hesitate to reach out. Safe travels, and thanks again for choosing Anderson Lock and Safe!Warm regards,Michael

Response from the owner: Hey James, Thank you so much for taking the time to share your positive experience with Anderson Lock and Safe! We are thrilled to hear that our technician provided you with wonderful service and took care of all your needs. It's great to know that he was helpful, methodical, and answered all your questions. We truly appreciate your kind words and the 5-star rating you've given us. If you ever need assistance in the future, please don't hesitate to reach out. Best regards, Michael

Response from the owner: Hi Melisa, thank you so much for sharing your positive experience with Anderson Lock and Safe! We're thrilled to hear that you found our service quick, easy to schedule, and that we were able to efficiently fix the problem for you. Your feedback means a lot to us, and we're grateful for your kind words and 5-star rating. If you ever need assistance in the future, please don't hesitate to reach out. Take care! - Michael

Response from the owner: Hi Edward! 🌟Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Heather, Tony, and the rest of our team were able to provide you with such exceptional service. We truly appreciate your kind words and are grateful for the opportunity to work with you. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Anderson Lock and Safe!Best regards, Michael, owner

Response from the owner: Hey John, Thanks for taking the time to share your experience with us! We're thrilled to hear that you had a positive interaction with our team and that we were able to help you with your safe. Referrals are the best compliments we can receive, and we appreciate you spreading the word about our services. If your friend needs help with the safe combination, we'll be here to assist.Thanks again for choosing Anderson Lock and Safe! Best, Michael

Response from the owner: Hi Juan, my name is Michael and I own Anderson Lock & Safe, the company seen in this video, and have proudly been with this company since 2019. Our reputation has meant everything to us, and we've spend the last 58 years serving the community accordingly. This incident was horrifying, despicable, and has caused so much pain for our employees and our image. It's been an absolute nightmare and I regret all of it. I'm so sorry for all of it. This has put a horrible black eye on all of us who have worked so hard to uphold the values of this company. First and foremost, I want to assure anyone watching that the behavior displayed in the photos is completely unacceptable and does not reflect the values of Anderson Lock & Safe. Upon learning of this incident on Friday, we conducted an immediate internal investigation. The technician in question has since been terminated from our company, and we have taken swift action to ensure this type of behavior is never repeated. Our entire company has met and talked through this situation. We have tremendous people here at Anderson Lock & Safe, and for this to be a reflection of the efforts and integrity of the rest of the team isn't fair. But this is our reality, and we are working through it day by day.We understand the comments are meant to be humorous or well-intentioned, some are looking for an opportunity to disparage our company, and others are that of genuine concern. I understand any and all of it. I can't begin to tell you how humiliating this is, and the great efforts that will be required to restore our name. Please know that we remain committed to holding ourselves to the highest ethical standards and fostering a culture of respect and integrity. If you have any further questions or concerns, feel free to contact us directly at 602-973-0343. We are taking this situation seriously and will continue working to regain your trust.

Response from the owner: Hi Marsine! Thank you so much for taking the time to share your experience with Anderson Lock and Safe. It's wonderful to hear that Michael provided you with great service by re-keying your house and garage while explaining each step along the way. We're thrilled that you found us through Assa Abloy and that we could meet your expectations.Michael is indeed a valuable member of our team, and we're glad to hear that he was able to address your concerns promptly and efficiently. We appreciate your kind words and look forward to assisting you with a security system when you're ready.Thank you for choosing Anderson Lock and Safe, and we truly appreciate your 5-star rating!Best regards,Michael

Response from the owner: Hey Queen, Thank you for leaving us a 5-star rating! We are thrilled to hear that you had a positive experience with Anderson Lock and Safe. If you ever need our services again, don't hesitate to reach out. Take care,Michael

Response from the owner: Hey Robert, thank you so much for the 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with Anderson Lock and Safe. If you ever need any assistance in the future, please don't hesitate to reach out. Have a wonderful day! - Michael

Response from the owner: Thank you so much, Peter, for your wonderful review! We are thrilled to hear that you had an outstanding experience with Anderson Lock and Safe. Providing excellent communication and professionalism is always our top priority, and we are delighted that you felt that during your service. We truly appreciate your recommendation and support. If you ever need our services again or have any questions, please don't hesitate to reach out. Thank you for choosing Anderson Lock and Safe! - Michael

Response from the owner: Thank you Jim for the five star review! Anderson Lock and Safe is glad to hear that we were able to provide you with exceptional service and that you were given assistance with you alarm system. Would you be able to tell us which technician was able to assist you?

Response from the owner: Hey Teri, Thank you so much for taking the time to leave us such a kind review! We're thrilled to hear that you had a positive experience with us and that our team was able to accommodate your needs. We truly appreciate your feedback and 5-star rating. If you ever need our services again in the future, please don't hesitate to reach out. Take care, Michael

Response from the owner: Hi Randall, thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Michael provided you with great service and that you're happy with your new digital lock. We appreciate your recommendation and are grateful for your support. If you ever need anything in the future, don't hesitate to reach out. Thank you again for choosing Anderson Lock and Safe! - Michael

Response from the owner: Hi Carli, Thank you so much for your kind words and 5-star rating! We're thrilled to hear that you have had a positive experience with Michael and our team at Anderson Lock & Safe. Providing security and peace of mind for our customers is our top priority, and we appreciate your trust in us. If you ever need anything in the future, please don't hesitate to reach out. We're here to help! Warm regards, Michael

Response from the owner: Hey Tori! 🌟Thank you so much for taking the time to leave us such a kind review! We greatly appreciate your support and recommendation. If you ever need our services again, don't hesitate to reach out. Have a fantastic day!Best regards,Michael